spa policy

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Appointments

Being on time for your appointment is greatly appreciated so that you may receive your full service and that our other guests are not inconvenienced. Please arrive 10 minutes in advance of your appointment, to allow time to check in and use restrooms if need before service.

Cancellations

To avoid a cancellation fee, appointments must be cancelled at least 24 hours in advance. Your card will be charged $25 for same day cancellation; and $50 for a missed appointment without cancellation.  To cancel or change your appointment, please call 312.496.3254.

Pricing
LeRobs Day Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask a spa when you book your appointment.

Method of Payment
We accept all major credit cards, debit cards, Gift Cards, and cash. No checks/starter checks accepted. 


Services to Minors

The Spa is an adult oriented atmosphere; we do not accept appointments for children under the age of 16 years unless accompanied by a parent. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or be accompaniment by a parent or adult guardian to receive services. For more specific information, please call 312.496.3254. 


For Your Comfort in the Spa

We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. 


Please note: We do not perform any massage or body treatments during the first trimester of pregnancy. After the first trimester doctor’s approval is recommended but not required.

For the comfort of all of our guests, LeRobs Day Spa is a smoke-free environment. This includes electronic cigarettes and vaporizers.

So guests may fully enjoy their spa experience, and as a courtesy to all, we have a no cell phone policy and do not allow children under 13 in our spa.

For your comfort and convenience your treatment may require the removal of jewelry.  We recommend that you leave your valuables at home as we cannot be responsible for the loss or damage of personal articles

Select services are not available for booking online, please contact 312.496.3254.  To secure your appointment we will request a credit card; however you may pay for your services on the day of your appointment with cash, credit card or gift card.